What time can I drop my child off and pick them up again?
You can drop your child off with us from 9am and collect them again at 4pm. Please call the camp directly if you need to arrange a different drop off and collection time. Latest pickup time with extended hours is 6pm, any later and a late fee will be charged.
Do you offer extended hours?
Yes we do. With the extended hours option, you can drop your child off from as early as 8am and collect again from as late as 6pm.
HAF: If you have a funded HAF booking which is for a half day session, Extended hours and booking the rest of the day will not be possible to add due to limited space with the other session due in.
Full day HAF bookings can add on extended hours for £10 per child.
What does my child need to bring with them to camp?
On a typical day at camp, all your child will need to bring with them to camp is a packed lunch, a refillable water bottle, comfortable clothing and foot wear. If there is a water based activity, they will need to bring swim wear and a towel.
What should I put in my child's packed lunch?
As Mega Camps is so action packed a healthy and well-balanced lunch is an absolute must to ensure your child is able to maximise their time at Camp and enjoy all of the activities to the fullest.
For help on what makes a suitable packed lunch please see the following websites;
NHS: http://www.nhs.uk/Livewell/childhealth615/Pages/Lighterlunchboxes.aspx#
BBC: http://www.bbc.co.uk/guides/zgr4kqt
Are all of the Mega Camps staff qualified and DBS checked?
All of our staff go through a rigorous screening process. This will ensure that all staff are highly qualified with full security checks in place. So yes, all staff will be DBS checked.
What activities will be on offer at camp?
Each camp will be different from the last. We ensure that there is great diversity through each camp and that your child gets a different option every day that they come to camp. Before each camp begins, there will be an activity schedule released showing all of the specialist activities on offer for that day.
HAF: For funded HAF bookings, We try to evenly split the main activity of the day into morning and afternoon sessions so both AM and PM bookings have an equal opportunity to experience the main activities throughout the week
If my child is signed up for the sports camps, can they join in with the arts 'N' crafts and vice versa?
One of the things that sets us apart from other camp providers is that we are extremely flexible. If a child is booked into either the Sports or Arts 'N' Crafts camp, at any point throughout the day, they can switch over to the other. This ensures that every child has the choice throughout the whole day to do exactly what they like on the schedule.
What children's holidays do you run Mega Camps?
We run every half-term and school holiday at every venue that we hold a camp. This ensures consistency when choosing a holiday camp provider.
HAF: Our funded HAF programme is only held through the Easter, Summer and Christmas Camps.
What locations are Mega Camps based?
Currently, we run our sports and activity camps in multiple locations across Essex, Surrey and Kent - Check out our locations here.
Is there a tuck shop at Mega Camps?
Yes there is. We offer a range of various snacks and drinks at camp for your child to purchase throughout the day.
This is my child's first day at camp, are they going to be safe and secure?
Yes they are. If for any reason you would like to contact, please call the camp number which will be available upon arrival.All direct camp numbers can also be found on the website here.
Is there going to be a first aider on site?
There is always someone at camp who will be first aid trained, who will be dealing with all potential accidents. Aswell as this, all venues have their own first aid provisions.
I have more than one child, are there discounts available?
We offer comprehensive deals for parents who have more than one child, these are called our sibling saver deals.
How do I make a booking?
Booking your child onto Mega Camps couldn't be easier - simply fill out our online booking form, ensuring you complete all relevant fields. The more information you give us the better as it allows us to ensure your child receives the best care possible and to provide for any medical, additional or support needs that they may have. Once you have completed your booking you will receive an email confirmation containing all the information you require for your child's attendance at Mega Camps. Pre-payment is compulsory on all bookings. Please speak to one of the team on 03330 124378 if you need further help and assistance with your booking, or email inclusion@megacamps.net for any support related enquiries.
Will my child be able to have 1:1 support at Mega Camps?
Inclusion is important to us at Mega Camps. If your child requires 1:1 support we can sometimes provide assistance in organising this, however 1:1 spaces are extremely limited and also depend on the availability of suitably trained staff. In some circumstances we are able to organise support directly with you, but often external funding from your local authority will be required, which we can direct you towards. Organising support typically takes at least 6 weeks. If your child has their own carer they are able to accompany them to camp, subject to our usual safeguarding checks. Please email inclusion@megacamps.net if you have any queries relating to support for your child.
Medical Needs and Additional Support Information
Please ensure that you provide us with full and comprehensive details of any medical or additional support needs that your child may have. The more information we have, the better we can understand your child’s requirements, and we will work alongside you to try and accommodate them where possible. If a child comes to camp and there are undisclosed support requirements, we may have to ask them to be collected and they won't be able to return until the correct support is arranged. If you have any questions relating to medical or additional needs, please email inclusion@megacamps.net and we can discuss them with you.
What is Flexicare?
Flexi care is an add on option at the time of booking which will allow you to make date changes and cancellation once a booking has been made. We would need a minimum of 24 hours notice to make changes to your booking. Without flexi care, we will not be able to amend your booking. Flexicare is £12 per child per booking if selected at the time of booking. If you need to make a change after the booking has been made this will cost £12 for the flexi cover and an £8 admin fee.
Can I cancel and get a refund?
We have a no refund policy, If you would like to cancel your booking, and you have flexicare on your booking, We can credit your booking total to your MegaCamps account. This will be available for you to use for a future booking & will hold a years expiry date. If your booking does not have flexicare, we can not refund the credit to your Mega Camps account if you choose to cancel it.
How can I pay via Tax free childcare or Vouchers?
Payment instructions will be with your booking confirmation email. All information which you may need to make your TFC or voucher payment can be found on the website under the voucher tab
Booking with a third party provider.
If you are making a booking through another provider such as Bright Horizons or My family Care, Please make sure you make sure you book directly with us on the Mega Camps website. As the payment method please select vouchers and then select the provider you are using. Your child will not be on our registers until the Mega Camps booking has been completed.
Payments Procedure
If you are making a payment via vouchers or TFC, Please allow up to 5 working days for us to receive the payment and to update your account. If your account has not been updated after this time please email customer support on customersupport@megacamps.net attaching a screenshot of proof of payment.
All bookings must be paid for in full before a child can attend Mega Camps.